Update: We want to let you know we’re aware of the developments concerning MYAirline’s suspension of operations.
This post was a snapshot of a moment in time, reflecting our honest flying experience with MyAirline at the beginning of their operation, which was not sponsored, by the way.
We are disheartened to hear about the challenges they’re facing now and extend our empathy to all the affected individuals.
MyAirline, the latest addition to Malaysia’s budget airlines, launched on the 1st of December 2022. With big goals in mind, MyAirline aims to learn from the mistakes of similar airlines and strive to be bigger and better.
Founded in early 2011 as Z9 Elite Sdn Bhd, MyAirline’s leadership team brings years of experience from the aviation industry, including leadership roles at AirAsia, Malaysia Airport, and the Civil Aviation Authority of Malaysia. You can read more about them on their About Us page.
📌 tap ‣ pin ‣ share ‣ save
As a family with kids, we’re always on the lookout for airlines that offer a balance between affordability and comfort. Recently, we had the chance to fly with MYAirline, a new low-cost carrier that’s been making waves in the aviation industry. Here’s our firsthand experience.
Table of Contents:
At the time of writing, MyAirline primarily operates flights in and out of Kuala Lumpur. They offer domestic flights to eight destinations in Malaysia, including KL, Penang, Langkawi, Kuching, Sibu, Kota Kinabalu, Kota Bharu, and Tawau. As one of the fastest-growing airlines, MyAirline plans to extend its services to Miri, Alor Setar, and Terengganu soon. If any of these destinations are on your Malaysian bucket list, be sure to check out MyAirline’s website for competitive flight deals.
About our MyAirline flights
Our family had just landed in Kuala Lumpur, Malaysia, on our world tour, and Langkawi was next on our bucket list. We came across MyAirline’s promo and grabbed the affordable flight from Kuala Lumpur to Langkawi on the 2nd of December – the second day of this brand-new airline’s launch. The total cost for us, including our 2 & 5-year-old kids, was 192RM one-way.
We took a second flight with MyAirline on the 23rd of December from Penang to Kuala Lumpur. Coincidentally, we watched the first-ever flight touch down in Penang with glory. The CEO of MyAirline and Penang’s Chief Minister welcomed the passengers into Penang with a traditional welcoming ceremony and a little red souvenir bag.
Our experience booking MyAirline tickets
We came across their ads on Instagram and booked our flights on their website. The process was seamless and simple, with only a handful of routes to choose from at the time.
There were upgrade options, and it was easy to navigate through the upsells. We received a confirmation email with our flight details shortly after.
We downloaded the MyAirline App to check in online 48 hours prior, and we loved how simple and easy to use it was, with no glitches or crashes so far. The online check-in process was straightforward, and we didn’t have to re-enter our personal details or print out the boarding passes.
Booking our tickets on the MYAirline website was a breeze. The user-friendly interface made it easy to select our preferred flights and complete our purchases. We appreciated the transparency in pricing, with no hidden charges or unexpected fees.
📌 tap ‣ pin ‣ share ‣ save
MyAirline baggage allowance
In a nutshell, MyAirline allows two carry-on bags or cabin bags that have a combined weight of under 7kg and are smaller than 56cm x 36cm x 23cm. You may also bring a small bag that does not exceed 40cm x 30cm x 10cm and can fit under the seat in front of you. That’s pretty generous for a low-cost budget airline in our opinion.
Baby strollers and prams are considered free check-in items when travelling with young kids. You can take the stroller all the way to the boarding gate and collect it either at the bottom of the steps, at the gate, or baggage carousel on arrival.
You can pre-purchase check-in baggage according to their weight categories. Each baggage must not exceed 32kg, and any excess weight is calculated at the counter on a per-kilogram basis. You can read more about baggage allowance on MyAirline FAQ page.
Our experience at the check-in counter
As MyAirline was a brand new airline, we factored in delay times and arrived at the airport early. It was a relief to see our flight on schedule and the check-in line for MyAirline was much shorter than AirAsia.
Even though we had already checked in online, we proceeded to the check-in counter to get a bag tag for our stroller. Understandably, most of the staff there were new as the senior staff hopped around the counters to assist staff-on-training. On a positive note, all staff were very friendly and spoke English well.
Luckily, there weren’t a lot of people lining up behind us on the second day of the launch, because our check-in process took way too long, especially considering we had already checked in and only needed a bag tag for the stroller. However, it didn’t cause too much inconvenience for us as we anticipated delays and hiccups from a new airline and I’m sure this would improve over time.
Onboard MyAirline flight
The friendly staff at MyAirline welcomed us onboard the flight from Kuala Lumpur to Langkawi on schedule. The first thing we noticed was the spanking-new aircraft.
The leather seats, clean carpets, polished windows, armrests, and tables made us feel privileged to be one of the first passengers onboard the MyAirline flight.
The legroom of the seats was what you’d expect from a low-cost airline, not a lot of room to move around.
We didn’t pre-book any meals as our flight was short, but these were the food and beverages that were offered during our flight. Purchases of F&B onboard are cash only.
Announcements were made in clear English as well as Bahasa Melayu.
I’m not sure if this one is worth noting but we experienced turbulence during our short flight to Langkawi. Although turbulence happens a lot during flights and most of the time it’s not of concern, we expected an announcement from the captain to reassure everyone’s safety and a reminder to buckle up or stay seated. However, there was no announcement of any sort and nothing from the cabin crew either. The passengers around us looked at each other in discomfort and held on to the armrests while we gasped from the sudden drop in altitude.
Nonetheless, we made it to our destination safe and sound. Our stroller was waiting for us on the ground and we joined the other passengers taking photos and selfies of this brand-new airline as we waved goodbye.
As one of the core values of MyAirline is inclusivity, the cabin crew uniform was rather unique. Flight attendants were wearing red jackets, black pants and white sneakers. I love their core value but I can’t say the uniform was visually appealing from the bottom down, at least not for me, but I love their slogan “Fly the New Red”. Hmm, but don’t get confused with AirAsia.
Would we fly again with MyAirline?
Absolutely. For domestic travel in Malaysia, MyAirline offers unbeatable rates and generous baggage allowance. There’s always room for improvement and we believe the friendly staff and cabin crew at MyAirline will pick up training very quickly. We have already booked our flight from Penang to Kuala Lumpur and we look forward to exploring more of Malaysia with MyAirline.
All in all, our journey with MYAirline was a pleasure from start to finish. The combination of incredibly low fares, excellent service, and comfortable seating makes it a great choice for families. We can see why more and more travellers are choosing this airline, and we’ll definitely be among them for our future travels.
📌 tap ‣ pin ‣ share ‣ save
Effortless Planning Starts Here
Share the Love!
We hope you’ve found what you’re looking for in this post. Remember to like, pin and share it with those who matter to you.
If you resonate with us in any way, we’d love to connect with you. It’s amazing how we can find each other on the vast www.