RACV Royal Pines Resort Gold Coast Firsthand Family Review

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The Gold Coast, with its golden beaches and thrilling theme parks, is a dream destination for many families across the globe. But what truly sets a holiday apart is finding the right place to stay, one that combines luxury and relaxation with family-friendly amenities.

Set on an expansive 250-acre golf course, RACV Royal Pines Resort is a place of indulgence that promises an unforgettable escape from monotonous city life. Imagine waking up to the gentle rustle of palm trees, spending the day exploring the resort’s various pools, each one a visual treat, and ending the evening with a gourmet meal as the sun sets over the horizon. RACV Royal Pines Resort is a world of its own, offering a splash of excitement in every corner, all within a setting that exudes 5-star luxury.

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Our family chose RACV Royal Pines Resort as our first holiday destination on the Gold Coast. From the moment we stepped into the grand lobby, we knew we had made the right choice. The warmth of the staff, the elegance of the décor, and the promise of adventure set the tone for a memorable stay.

In this post, we’ll share an in-depth review of our family stay at RACV Royal Pines Resort over the Anzac long weekend. We’ll guide you through our initial encounter with this 5-star resort, from the warm welcome at the front desk to the inviting comfort and tasteful style of our room. We’ll explore the culinary delights offered by the diverse restaurants and dining options, and we’ll dive into the heart of family fun: the pools, where laughter and splashes filled our days.

So, if you’re planning a family trip and looking for a place that offers both luxury and a homely touch, join us as we explore RACV Royal Pines Resort. Hopefully, our insights will help you see why this resort could be the perfect backdrop for your family’s Gold Coast story.

About Our Stay

This trip was particularly special for our 1-year-old son, who was born amid the pandemic. We wanted to introduce him to the joy and wonder of travel, so we chose a destination that would allow him to explore freely.

Having recently come out of months of lockdowns, our family was filled with excitement as we boarded the first quarantine-free flight out of New Zealand. Our kids were about to experience their first taste of adventure in a long time.

Our itinerary on the Gold Coast was designed to offer the ultimate experience for our children, reintroducing them to their homeland. We had planned an extended stay at Sea World Resort, complete with theme park passes, and RACV Royal Pines Resort was our starting point for this two-week Gold Coast extravaganza. We chose this resort for its family-friendly pools and expansive grounds; it was the perfect place for our little ones to crawl and discover new surroundings.

• Length of stay: 2 nights
• Travelling with: Family of four with 1 & 4-year-old
• Room type: Moutain View Room on level 7
• When did we stay: End of April

First Impressions of RACV Royal Pines Resort

First impressions often set the tone for the entire experience, and at RACV Royal Pines Resort, that impression is nothing short of grand. Situated away from the bustling city centre yet within a short distance of the vibrant hub of Gold Coast – Surfers Paradise, the resort offers a perfect blend of tranquillity and accessibility.

As our family drove towards the resort, we were greeted by a majestic entrance. A row of royal palm trees stood tall, lining the pathway like sentinels, and elegant fountains danced in the sunlight, welcoming us to a world of luxury and leisure.

RACV Royal Pines Resort is massive, and its sheer size is a testament to the range of top-notch facilities it houses. From golf courses to spa treatments, from gourmet dining to exciting water activities, everything you need for a complete holiday experience is right here.

But what truly sets RACV apart is its commitment to being a destination that caters to all your recreational needs in one location. It’s not just about the facilities but the attention to detail, and the promise of a stay that’s both luxurious and family-friendly.

As we made our way to the main building, a sense of anticipation filled the air. We knew that we were about to embark on a holiday that would be etched in our memories. To us, the royal palm trees and fountains felt more like symbols of the elegance and hospitality that awaited us.

The Lobby

The moment we stepped into the main building of RACV Royal Pines Resort, we were greeted by a sense of openness and elegance. The large, light-filled lobby, with its open-plan contemporary design, was a visual treat. Windows stretched from ceiling to floor at one end, allowing natural light to flood the space and offering a glimpse of the beautiful surroundings.

Centrally positioned within the lobby, the stylish Panorama Lounge offers an ideal place to pause and enjoy the surroundings. Framed by the gentle cascade of the fountain pools, this tranquil space serves as a haven for guests seeking relaxation. From sipping your morning brew to toasting with an evening drink, the Panorama Lounge extends a graceful invitation to experience the sophisticated allure of the resort.

The reception area, adorned with giant bright red flower paintings on the wall, was situated along one side of the lobby. Also on this level, you’ll find the Hydrate Bar, a trendy spot for refreshments, and lifts leading to the conference rooms and undercover car park.

The lobby and its amenities are an introduction to the resort’s commitment to quality and guest satisfaction. Every detail, from the décor to the services, reflects a blend of modernity and comfort, creating an environment that’s both luxurious and welcoming.

As we continue our journey through RACV Royal Pines Resort, we’ll take you into the rooms, the dining experiences, and the recreational facilities that make this resort a standout destination. Stay with us as we share our firsthand family review, offering insights and personal stories that will help you envision your own unforgettable stay at this remarkable Gold Coast resort.

Hassle-Free Parking

Upon arrival, we were pleased to find ample complimentary parking on the street, providing easy access to the resort’s main entrance. For those who prefer a more secure option, the resort also offers undercover parking. This facility was well-organised and numbered, allowing guests to find their cars easily, even at night.

The availability of both street and undercover parking options gives guests the flexibility to choose what suits them best. Whether you’re returning from a day of exploring the Gold Coast or heading out for an evening adventure, the convenience of parking close to the resort adds to the ease of your stay.

During our time at RACV Royal Pines Resort, we encountered no issues with parking. The process was smooth, the spaces were ample, and the proximity to the resort’s amenities was ideal. It’s a simple aspect, but one that contributes to the overall comfort and enjoyment of your holiday.

Bell Desk

As we pulled up to the grand entrance of RACV Royal Pines Resort, the sight of the bell desk, busy helping other families, added a touch of warmth and hospitality.

You could tell that, like many places, the resort was finding its feet again after the challenges of the pandemic. Things might not have been perfect, but everyone was clearly doing their best.

We’re a minimalist family that likes to travel extremely light, so carrying our own bags into the lobby was no big deal for us. While my husband parked the car, I took the kids and our backpacks into the grand lobby.

If your family needs a helping hand unloading the luggage while juggling the kids, don’t hesitate to reach out for help if no one attends to you immediately. Whether it’s a busy day or a quiet one, the staff at RACV Royal Pines Resort are there to assist, and a simple request can make all the difference.

Front Desk & Check-in Process

Walking into the grand lobby of RACV Royal Pines Resort, I was immediately struck by the sense of scale and elegance. The reception area was bustling with activity, yet there was an underlying calmness that spoke of efficiency and grace.

It was clear that the resort was in the midst of a busy day, but the receptionists at the front desk were handling it with poise. There was a brief wait, but it gave me a moment to appreciate the surroundings and the attention to detail that had gone into creating this welcoming space.

When it was our turn to be assisted, the receptionist who checked us in was nothing short of friendly. Despite looking a bit tired, she wore a smile and made every effort to be helpful and welcoming.

The reception area was filled with flyers and posters, offering glimpses into the many facilities available. We were eager to dive into all that was on offer, but we found ourselves in need of a detailed introduction and directions. This was where we sensed a slight disconnect.

The receptionist, possibly new to her role, appeared to be less familiar with the extensive offerings of the resort. While her efforts to assist us were admirable, the lack of a comprehensive guide to the resort’s amenities led us to pose a series of questions. Despite some difficulty in providing immediate answers, her genuine effort to meet our needs was something we truly appreciated.

Special Requests & Resort Policies

At RACV Royal Pines Resort, the experience is undoubtedly luxurious, but it’s also governed by a set of rules that may not always bend to individual preferences.

We planned to add breakfast for one morning of our two-night stay, as our departure was scheduled early on the check-out day. The receptionist, though kind and attentive, had to consult with her senior colleague and even the back office to accommodate our request. Eventually, we were offered the standard options of a discounted rate of $25pp/day for the entire 2-night stay or $34pp on the day at the restaurant.

Another perk for booking through this platform is the loyalty program rewards. We were offered a complimentary bottle of wine as part of the top-tier reward scheme. Because we were travelling with children, we asked if we could exchange the wine for non-alcoholic beverages or F&B credits. The senior supervisor’s refusal seemed at odds, especially considering that the value of juices would be much less than that of the wine. Nevertheless, we accepted the wine and gifted it to our friends.

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Mountain View Room at RACV Royal Pines Resort

Located on level 7, our Mountain View Room was a tasteful blend of modern classics and minimalist elegance. With two comfortable double beds, the room was adorned with subtle wall mirrors and minimalist artwork that resonated with our love for simplicity.

Amenities

Equipped with all the essentials, our room was thoughtfully furnished. From a study desk and table lamp to a wardrobe complete with hangers, an ironing board, a luggage bench, a mini-fridge, and a small kettle, everything was in place for a comfortable stay.

TV

The TV fell short of the 5-star standard we were expecting. Lacking smart TV features and sky channels, it seemed rather basic. We didn’t even venture into tuning into the standard channels. For a family that cherishes occasional movie nights on holidays, this was a letdown.

Air Conditioning

On a brighter note, the air conditioning was up to par, ensuring a comfortable environment throughout our 2-night stay. We experienced no noise issues, allowing us to enjoy the tranquillity that the mountain view promised.

Bathroom

The bathroom at RACV Resort struck a harmonious balance between traditional and contemporary designs. Its simplicity was complemented by functionality, creating a space that was both practical and aesthetically pleasing.

One of the small details that caught my attention was the wattleseed soap provided by the resort. Its faint aroma was not only pleasant but lingered on my hands.

The shower was designed with a modern flair, featuring a spacious single-panel frameless design. Though the water pressure from the single showerhead was average, it was adequate for a refreshing shower.

The bathroom was thoughtfully designed with accessibility in mind, complete with a grab bar and wheelchair access. Storage was well-considered too, with a small glass shelf under the showerhead for toiletries, a towel rack away from wet areas, and additional shelves near the vanity.

While the sink was somewhat smaller than what we expected from a 5-star resort, the surrounding bench offered ample space for personal items. The large mirror above the sink enhanced the space, making the bathroom appear more expansive.

A standout feature for us was the standalone night light. This subtle addition provided just enough illumination for nighttime navigation without disturbing our sleep. The fact that it wasn’t connected to the exhaust fan was a thoughtful touch.

Overall, the bathroom at RACV Royal Pines Resort met our needs with its clean, simple, and relatively modern design. From the delightful soap to the thoughtful lighting, each element contributed to a comfortable and satisfying experience.

Room view

The view from our room at RACV Royal Pines Resort was a pleasant surprise. From our window, we were treated to the distant silhouettes of mountains, their expansive and unobstructed presence adding a touch of serenity to our stay. It was a rather impressive sight, especially considering we had booked a basic room type.

Looking down, we could catch glimpses of the fountain pool, and the partial views of the landscape created a dynamic and engaging scene. The most memorable aspect of our room’s view was the fascination it brought to our baby, who enjoyed watching people playing sports on the fields down below. Standing on a chair, pressing his nose against the window, he would look out to the world beneath with wide-eyed wonder. His delight in the simple pleasures of watching life unfold from our window reminded us to appreciate the smallest joys in our lives.

Room service

The next day, with plans for an afternoon outing, we requested our room to be serviced. We had moved one of the beds against the wall to keep our baby safe, and we asked the housekeeping staff if they could leave it that way.

When we returned that evening, we found our room untouched. A quick call to the front desk and a dinner outing later, we were welcomed back to a clean and freshly scented room. However, the bed had been moved back to its original position.

It was a minor misstep, but one that could be easily understood. Staffing levels might not have been restored to their usual full strength, and the attention to detail that we usually expect might have been overlooked during this recovery phase.

What stood out, though, was the quick response to our call from the turndown service team and their commitment to making things right. The room was cleaned promptly, and the fresh scent added a touch of luxury to our return.

RACV Royal Pines Resort Pools

For families seeking a relaxing and enjoyable holiday, the pools at RACV Royal Pines Resort are a true paradise. We spent a blissful half-day by the pools. It felt like the perfect family retreat. Here’s a detailed guide to help you make the most of your time by the water.

Navigating to the Pools: If you’re travelling with a stroller, the path to the pools is through Kalinda Restaurant. It’s a stroller-friendly route without stairs, and the staff are always ready to guide you.

Main Pool Area: The main pool, with a depth of 1.8m, is usually warm and inviting. It’s perfect for a leisurely swim or a refreshing dip. A small bar nearby offers a selection of drinks to keep you hydrated.

Children’s Pools: The children’s pool area is the star attraction at RACV Royal Pines Resort. There are 3 separate pools catered to young ones:

Spa Pool: For adults seeking relaxation, a small spa pool offers a tranquil escape. It’s a perfect spot to unwind while keeping an eye on the children.

Loungers and Amenities: Comfortable loungers surround the pools, and free towels are available for in-house guests. Everything is designed for your convenience.

Spending half a day by the pools, basking in the sun after a satisfying buffet breakfast, truly encapsulated the dream resort life we had longed for. Whether you’re lazing in the sun, enjoying the water, or simply watching your children have the time of their lives, it’s a day well spent.

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So, if you’re in search of the most family-friendly resort on the Gold Coast with the best pools for both children and adults, RACV Royal Pines Resort earns our wholehearted recommendation.

Breakfast at Kalinda Restaurant

The Kalinda Restaurant at RACV Royal Pines Resort offered a splendid start to our mornings. With views opening out to the children’s pools and water play area, we found ourselves sipping coffee and soaking in the tropical pool lifestyle, the type of simple lifestyle that truly resonated with our family.

The breakfast experience was slightly altered due to Covid restrictions, with staff serving the buffet instead of the usual self-service. This change led to a minor delay in getting hot food, but the selections and freshness of the food made the wait worthwhile.

The staff were diligent in collecting empty plates to prevent birds from feeding on food scraps. They were friendly, helpful, and very approachable.

On the second morning, we were up early and headed down for breakfast around 7 am. Unfortunately, we had to wait quite a while for someone to check us in, which was a bit inconvenient as the children were growing impatient. The selection of food varied slightly from the previous day, with pancakes swapped for waffles and different pastries on offer.

Enjoying a buffet breakfast at the resort has always been a highlight of our family holidays, and overall, RACV Royal Pines Resort delivered an unforgettable breakfast experience with its picturesque setting near the pools. Our family always values ambience and environment more than food, so we were more than happy with our breakfast experiences.

Tees’ Clubhouse

Tees’ Clubhouse at RACV Royal Pines Resort, right next to the tennis court, offers a stylish yet relaxed setting for dining. When you walk through the doors, you’re met with a view of a meticulously well-kept golf course, creating a calm and pleasant atmosphere.

The interior of the restaurant was tastefully decorated, blending traditional and modern elements. The ambience was welcoming, with comfortable seating, warm lighting, and an outdoor dining area that is surrounded by the green beauty of the golf course.

The menu at Tees’ Clubhouse is simple, yet thoughtfully put together with a selection of tasty choices. Our family especially enjoyed the club sandwich and steak burger, both cooked just right and served in generous portions.

However, to our surprise, table water wasn’t available. While the staff suggested purchasing bottled water, they courteously accommodated our request and filled our baby’s bottle with filtered water.

For families dining with young children, you’ll be glad to know that Tees’ Clubhouse at RACV Royal Pines Resort offered goodie bags filled with activity books and crayons. This kept our preschooler busy, allowing us to enjoy our meal in peace.

Other Restaurants & Dining Options

RACV Royal Pines Resort offers a diverse array of restaurants and dining experiences that cater to all tastes and preferences. On this occasion, we chose to skip the bars and the upscale restaurants to avoid spoiling other guests’ experiences with our noisy kids.

However, for those seeking a taste of Italy, Trattoria Amici serves authentic Italian cuisine in a warm and friendly setting. If you’re in the mood for a cultural culinary journey, Arakawa offers exquisite Japanese dishes prepared with precision and flair.

During our previous visit, I fondly recall enjoying a finger-licking good pizza at Videre Restaurant located on the 21st floor. Though we weren’t staying at RACV Royal Pines Resort at the time, the memory of enjoying a delectable pizza while gazing at the breathtaking aerial view of the pools remains vivid in my mind.

Tennis Court

The resort boasts 5 tennis courts, including 2 undercover and 3 outdoor courts. These courts are well-maintained and floodlit, allowing for night play. Ideal for playing in any weather, the undercover courts ensure that your game goes on, rain or shine. Enjoy a game in the open air on one of the three outdoor courts, surrounded by the resort’s beautiful landscape. The floodlit courts allow you to enjoy a game of tennis even after the sun goes down. Whether you’re a beginner or an experienced player, the resort offers lessons and programs to suit every skill level.

Golf Course

RACV Royal Pines Resort is renowned for its stunning golf course. Located adjacent to Tees’ Treehouse, the course is a visual treat, with lush green fairways and beautiful landscaping.

While golfing may not be on every family’s agenda, the course’s beauty is worth admiring. Even if you’re not a golfer, a stroll around the course or a meal at Tees’ Treehouse with the golf course as your backdrop can be very enjoyable.

One Spa

The One Spa at the resort is a tempting escape for those looking to indulge in some self-care. Though we were unable to experience it ourselves due to parental responsibilities, the allure of the spa was palpable. It’s a place where you can leave behind the stresses of daily life and immerse yourself in tranquillity. Whether you’re recovering from travel fatigue or simply seeking a pampering session, the One Spa is there to rejuvenate your mind and body.

Health Club and Gym

For fitness enthusiasts, the resort’s luxury health club and gym offer an opportunity to maintain a healthy lifestyle even while on holiday. Equipped with modern facilities, the gym ensures that your fitness routine doesn’t have to take a back seat. It’s a space designed for those who believe in balancing leisure with health. The in-house guests and members have access to this well-equipped gym, making it convenient to stay active.

Our check-out experience

Our check-out experience was much smoother than the check-in experience. There was no waiting this time, and although there was a mix-up on our breakfast bill, it was handled with efficiency.

The manager asked about our stay and shared a joke with us when we apologised for the mess left by our baby. He reassured us that many staff members were parents themselves and could fully understand our situation. We left RACV Royal Pines Resort feeling both comforted and rather spoiled.

Our overall impression of the staff was excellent throughout our stay at RACV Royal Pines Resort. Most staff members were eager to help and respond to our requests when asked.

However, it was the managers who truly shone, going above and beyond to provide guests with the 5-star service we had expected.

Final Verdict

Our stay at RACV Royal Pines Resort was a delightful experience that offered excellent value for the price we paid. The resort’s highlights, such as the splash pads and children’s pools, the breathtaking view from our room, and the sheer comfort of the accommodation, left a lasting impression on our family.

While there were minor aspects that could be enhanced, none of them detracted from our overall enjoyment. The resort’s blend of luxury, family-friendly amenities, and wellness facilities provided a well-rounded experience that catered to our diverse needs.

For those considering a visit, we recommend staying for at least 3-4 nights to truly immerse yourself in everything RACV Royal Pines Resort has to offer. Whether you’re travelling with children or seeking a peaceful getaway, the resort has something to suit every traveller’s taste.

Our time at RACV Royal Pines Resort was a rewarding experience that we would gladly repeat. We hope that the insights from our stay assist you in planning your own memorable holiday at this remarkable resort.

And if RACV isn’t for you, check out our comprehensive family review on Sea World Resort Gold Coast for another memorable family vacation.

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